Returns & Refunds policy

Welcome to HOPTIC JEWEL’S!

• You are entitled to cancel your order within 2 days without giving any reason for doing so.

• The deadline for returning an order is 3 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

• In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement within first 2 days of order.

• You can inform us of your decision by e-mail hopticjewels@gmail.com

• We will reimburse you no later than 5 working days from the day on which we receive the returned goods & after doing the mandate quality checks. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

• Conditions for returns:

• In order for the Product to be eligible for a return, please make sure that:

  • The Product were purchased in the last 3 days

  • The Product are in the original packaging

• The following goods cannot be returned:

  • The supply of Product which according to their nature are not suitable to be returned, for example goods which are been delivered and past over 3 days policy.

  • Product has been changed or damage

• We reserve the right to refuse returns of any product that does not meet the above return conditions at our sole discretion.

• Returning Goods

• You are responsible for the cost and risk of returning the goods to us. You should send the goods by first contacting us.

• We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund if product is not in original condition or damaged.

• Contact Us

• If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hopticjewels@gmail.com